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About Us Firmhelm Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Firmhelm Ltd
Pwllheli Marine Centre, Glan Don, Pwllheli, Gwynedd LL53 5YQ UK
Phone: 01758 612251
Fax: 01758 613356

Firmhelm Limited's registered office:

Firmhelm Limited
Pwllheli Boatyard
Outer Harbour
Gwynedd LL53 5AY

Company Registration Number 1324374
Registered in England and Wales
Place of Registration:
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling See below; "Delivery Schedule"
Delivery Schedule Upon receipt of the order we aim to deliver the majority of our UK orders within 2-3 days provided the product is in stock and there are no further delays with security and address checking etc.

Where a product is out of stock or delayed the customer will be informed via e-mail on his order acknowledgement of the approximate delivery date, the customer has the opportunity to cancel at this stage should we not be able to supply within the customers time schedule.

Any changes to the approximate delivery date will be immediately forwarded to the customer by e-mail.

  Up to (kg) Price 
  0 - 1 kg £2.70 
  1.1 - 2 kg £4.50 
  2.1 - 4 kg £6.50 
  4.1 - 8 kg £7.90 
  8.1 - 10 kg £10.00 
  10 - 20 kg £15.00 
  over 40 kg Price on Application 

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. (All of our products come with a 30 day no quibble guarantee.)
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01758 612251 International +44 1758 612251 or fax us on 01758 613356 or write to us at Firmhelm Limited, Pwllheli Marine Centre, Glan Don, Pwllheli, Gwynedd LL53 5YQ
Privacy Policy Firmhelm Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Any product may be returned for a refund of its full value or exchanged for goods of equal value if unused and in original packaging and labeling within 14 days.

Each returned item must be accompanied by a copy of the customer's receipt, contact details, and a covering letter explaining the reasons for the return and the required course of action.
If you need a size change, please send back with a small note explaining what you require.
Refunds will only be given when required to do so by law.
Proof of purchase is required for an exchange or refund.

In the event that an item is returned for a size change, postage will be charged at shipping rates - available online.

All returns must be directed to:

Firmhelm Limited
Pwllheli Marine Centre
Glan Don
LL53 5YQ

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Pwllheli Marine Centre, Glan Don, Pwllheli, Gwynedd LL53 5YQ | Tel: 01758 612251 | Fax: 01758 613356